Model-specific reset guide
Canon TS5010 Ink Absorber Full Reset
When Canon TS5010 reports that the ink absorber is full, turning it off and on will not normally remove the lock. The printer must be prepared correctly and its counter reset.
What the Canon TS5010 service message means
Waste ink is routed away from the print head and retained inside the printer. The firmware in Canon TS5010 calculates usage and may stop new jobs to reduce overflow risk.
Wic Reset Connect is designed to reset the compatible counter in Canon TS5010. The physical waste ink system should still be inspected and maintained when necessary.
How to enter service mode on Canon TS5010
- Turn the printer off.
- Appuyer et maintenir Stop/Reset.
- Tout en maintenant la touche Stop/Reset, appuyez et maintenez la touche Puissance.
- Release Stop/Reset but keep holding Power.
- Press and release Stop/Reset 5 fois.
- Wait briefly, then release Power. The power indicator should remain steadily lit.
Reset the counter in Canon TS5010
The counter reset normally takes only a few minutes after Canon TS5010 has entered service mode successfully.
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Prepare the printer
Resolve other errors, confirm a steady power light and enter service mode using the sequence above.
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Connect directly by USB
Connect Canon TS5010 to a Windows 7, 8, 10 or 11 computer without Wi-Fi or a USB hub.
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Start Wic Reset Connect
Run the program as Administrator and wait until the Canon service-mode device is detected.
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Enter the key and reset
Enter the purchased key, select Reset and keep the printer connected until confirmation appears.
If Canon TS5010 is not detected
- Close Canon maintenance utilities and clear paused print jobs before opening Wic Reset Connect.
- If Windows does not detect a service-mode device, restart the printer normally, wait 10 seconds and repeat the preparation.
- Repeat the button sequence at a steady pace; releasing Power too early is a common reason service mode fails.
- Run Wic Reset Connect as Administrator and keep internet access active for key validation.
Canon TS5010 reset FAQ
Can I perform the reset over Wi-Fi?
No. Use a direct USB connection between the printer and a Windows computer.
Does Canon TS5010 require service mode?
Yes. The printer must expose its maintenance interface before the counter can be reset with Wic Reset Connect.
Combien de fois dois-je appuyer sur Stop/Reset ?
For Canon TS5010, use 5 Stop/Reset presses in the sequence shown on this page.
Restore Canon TS5010
Follow the verified steps for Canon TS5010, then restart the printer and return to normal operation.