Model-specific reset guide
Canon MG5000 Ink Absorber Full Reset
Canon MG5000 may block print jobs after recording enough cleaning and maintenance cycles. Use the sequence below to enter service mode and reset the stored value.
The waste ink counter inside Canon MG5000
Canon MG5000 uses a stored counter as a maintenance safeguard. Reaching the threshold can produce an Ink Absorber Full, Service Required or related support-code message.
Wic Reset Connect is designed to reset the compatible counter in Canon MG5000. The physical waste ink system should still be inspected and maintained when necessary.
How to enter service mode on Canon MG5000
- Turn the printer off.
- Press and hold Stop/Reset.
- While holding Stop/Reset, press and hold Power.
- Release Stop/Reset but keep holding Power.
- Press and release Stop/Reset 6 times.
- Wait briefly, then release Power. The power indicator should remain steadily lit.
Reset the counter in Canon MG5000
The counter reset normally takes only a few minutes after Canon MG5000 has entered service mode successfully.
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Prepare the printer
Resolve other errors, confirm a steady power light and enter service mode using the sequence above.
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Connect directly by USB
Connect Canon MG5000 to a Windows 7, 8, 10 or 11 computer without Wi-Fi or a USB hub.
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Start Wic Reset Connect
Run the program as Administrator and wait until the Canon service-mode device is detected.
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Enter the key and reset
Enter the purchased key, select Reset and keep the printer connected until confirmation appears.
If Canon MG5000 is not detected
- If Windows does not detect a service-mode device, restart the printer normally, wait 10 seconds and repeat the preparation.
- Run Wic Reset Connect as Administrator and keep internet access active for key validation.
- If the power light blinks, resolve the displayed cartridge, paper or mechanical error before trying service mode again.
- Repeat the button sequence at a steady pace; releasing Power too early is a common reason service mode fails.
Canon MG5000 reset FAQ
Can I perform the reset over Wi-Fi?
No. Use a direct USB connection between the printer and a Windows computer.
What if my reset key was used during a failed attempt?
Correct the cause first, then use the new-key generator or contact support for assistance.
Does Canon MG5000 require service mode?
Yes. The printer must expose its maintenance interface before the counter can be reset with Wic Reset Connect.
Restore Canon MG5000
Follow the verified steps for Canon MG5000, then restart the printer and return to normal operation.