Model-specific reset guide
Epson PM-A940 Reset Waste Ink Counter
The service-required message on Epson PM-A940 often relates to the internal waste ink counter rather than an empty cartridge or paper fault. The steps below help you confirm and resolve that condition.
Before resetting Epson PM-A940
Every cleaning cycle sends a small amount of ink to the waste ink system. Epson PM-A940 adds that activity to its counter and displays a maintenance warning when the programmed threshold is reached.
Wic Reset Connect is designed to reset the compatible counter in Epson PM-A940. The physical waste ink system should still be inspected and maintained when necessary.
Reset the counter in Epson PM-A940
Use the sequence below to establish a stable USB connection and clear the waste ink counter.
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Install the original driver
Install the official Epson driver for PM-A940 and confirm that Windows can see the printer.
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Connect directly by USB
Connect Epson PM-A940 to the computer without Wi-Fi, a hub or an adapter.
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Start Wic Reset Connect
Close Epson Status Monitor, run Wic Reset Connect as Administrator and select Epson PM-A940.
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Enter the key and reset
Enter the purchased key, choose Reset and keep the printer connected until completion.
If Epson PM-A940 is not detected
- Close Epson Status Monitor and any other Epson maintenance software before starting Wic Reset Connect.
- Clear paused print jobs and restart both the printer and Windows if another program is holding the USB connection.
- Install the original Epson driver for PM-A940; a generic Windows driver may not expose the required communication interface.
- Run Wic Reset Connect as Administrator and keep the internet connection active throughout validation.
Epson PM-A940 reset FAQ
Does Epson PM-A940 need service mode?
No. Epson printers do not use the Canon service-mode sequence. Connect the printer normally by USB.
What if the first reset attempt fails?
Correct the driver or USB communication problem first. If the key was consumed, use the new-key generator or contact support.
How long does the reset take?
The reset itself usually finishes in about 1–2 minutes after the printer has been detected correctly.
Restore Epson PM-A940
A direct USB connection, the correct driver and a valid key are all you need to reset Epson PM-A940.