Canon MB5380 Service Required Error – Reset Solution

Canon MB5380 Ink Absorber Full Reset

When Canon MB5380 triggers an ink absorber full condition, the printer may block printing as a protective measure. The solution is typically a waste ink counter reset.

Inside Canon printers, absorber pads collect excess ink from cleaning and maintenance cycles. The printer uses an internal counter to estimate pad saturation.

This page is prepared for Canon MB5380. Service mode instructions are shown only when a matching series procedure is known.

Clear the Ink Absorber / Waste Ink Counter

Completing the reset clears the internal ink absorber counter stored in printer memory and restores normal operation.

Before You Continue

If absorber pads are truly saturated, ignoring maintenance can lead to ink leakage inside the printer. The counter reset only removes the software lock.

Download & get started

Buy Reset Key ⬇️ Download Wic Reset Connect Instructions

Use a reliable USB connection and follow the steps in order.

Troubleshooting

Use the correct Stop/Reset press count for your series.
Close other Canon printer utilities while resetting.
Try a different USB cable/port if using PC software.
Power-cycle the printer and try again.
Repeat the service mode steps carefully (timing matters).

Frequently Asked Questions

How long does it take?

Usually a few minutes once the correct steps are followed.

Does reset clean the absorber pads?

No. It resets the counter (software). Pads may still require physical maintenance in high-usage cases.

How many times should I press Stop/Reset?

It depends on the series. Many use 5 presses; PRO/imagePROGRAF/MG use 6 in this generator.

Does every Canon model need service mode?

No. The generator shows service mode steps only when the series procedure is known.

Guide prepared for Canon MB5380 – Ink Absorber / Waste Ink Counter Reset using Wic Reset Connect.