Model-specific reset guide
Epson XP-423 Reset Waste Ink Counter
The service-required message on Epson XP-423 often relates to the internal waste ink counter rather than an empty cartridge or paper fault. The steps below help you confirm and resolve that condition.
Why Epson XP-423 stops printing
During head cleaning and normal maintenance, unused ink is directed into internal absorber pads. Epson XP-423 estimates that accumulation with a software counter; it does not directly measure the physical amount of ink in the pads.
Wic Reset Connect is designed to reset the compatible counter in Epson XP-423. The physical waste ink system should still be inspected and maintained when necessary.
Reset the counter in Epson XP-423
Start with the connection checks below, then run the reset without opening other printer programs during the process.
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Install the original driver
Install the official Epson driver for XP-423 and confirm that Windows can see the printer.
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Connect directly by USB
Connect Epson XP-423 to the computer without Wi-Fi, a hub or an adapter.
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Start Wic Reset Connect
Close Epson Status Monitor, run Wic Reset Connect as Administrator and select Epson XP-423.
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Enter the key and reset
Enter the purchased key, choose Reset and keep the printer connected until completion.
If Epson XP-423 is not detected
- Try another USB port and a known data-capable USB cable if the printer is not detected.
- Install the original Epson driver for XP-423; a generic Windows driver may not expose the required communication interface.
- Clear paused print jobs and restart both the printer and Windows if another program is holding the USB connection.
- Close Epson Status Monitor and any other Epson maintenance software before starting Wic Reset Connect.
Epson XP-423 reset FAQ
How long does the reset take?
The reset itself usually finishes in about 1–2 minutes after the printer has been detected correctly.
Does Epson XP-423 need service mode?
No. Epson printers do not use the Canon service-mode sequence. Connect the printer normally by USB.
Can I reset Epson XP-423 over Wi-Fi?
No. Wic Reset Connect requires a direct USB connection to the Windows computer.
Restore Epson XP-423
A direct USB connection, the correct driver and a valid key are all you need to reset Epson XP-423.