Model-specific reset guide
Epson R390 Reset Waste Ink Counter
If your Epson R390 has stopped with an ink pad or service-life warning, the printer may have reached its waste ink counter limit. This model-specific guide explains what the message means and how to complete the reset with Wic Reset Connect.
Before resetting Epson R390
An ink pad message is a maintenance safeguard. It indicates that Epson R390 has reached a stored waste ink value that must be reset before normal printing can resume.
Wic Reset Connect is designed to reset the compatible counter in Epson R390. The physical waste ink system should still be inspected and maintained when necessary.
Reset the counter in Epson R390
Correct preparation protects the reset key from being used during a failed communication attempt. Verify each requirement before selecting Reset.
-
Install the original driver
Install the official Epson driver for R390 and confirm that Windows can see the printer.
-
Connect directly by USB
Connect Epson R390 to the computer without Wi-Fi, a hub or an adapter.
-
Start Wic Reset Connect
Close Epson Status Monitor, run Wic Reset Connect as Administrator and select Epson R390.
-
Enter the key and reset
Enter the purchased key, choose Reset and keep the printer connected until completion.
If Epson R390 is not detected
- Try another USB port and a known data-capable USB cable if the printer is not detected.
- Install the original Epson driver for R390; a generic Windows driver may not expose the required communication interface.
- Close Epson Status Monitor and any other Epson maintenance software before starting Wic Reset Connect.
- Run Wic Reset Connect as Administrator and keep the internet connection active throughout validation.
Epson R390 reset FAQ
What if the first reset attempt fails?
Correct the driver or USB communication problem first. If the key was consumed, use the new-key generator or contact support.
Does the reset clean or replace the ink pads?
No. It changes the stored counter value. Inspect, clean or replace the physical waste ink system when its condition requires it.
How long does the reset take?
The reset itself usually finishes in about 1–2 minutes after the printer has been detected correctly.
Restore Epson R390
Use the model-specific steps above to reset Epson R390 with a stable connection and a valid key.